Customer Service
Southern Tennis Supplies strives to provide our customers with the highest level of customer service in the tennis industry. In order to achieve this goal, Southern Tennis Supplies is open Monday through Friday from 9 a.m. to 5:00 p.m. EST. We can be reached at (850) 936-1772. We’re here to answer all product and court related questions. We carry many products in stock to ensure rapid fulfillment of your orders. Let us know what we can do to help you and your tennis facility achieve your goals!

Security Policy
As you know, websites capture important information about you, the shopper. Southern Tennis Supplies believes this information must remain secure to protect you against those who would steal this information for personal gain. With every purchase, you can be sure that all of your personal information is being encrypted for your privacy and protection. We always take your security seriously and will continue to upgrade the security of our site as technologies move forward.

Privacy Policy
This is the web site of Southern Tennis Supplies. Our postal address is 2142 Chatsworth Drive, Navarre, FL 32566. We can be reached via e-mail at sales@southerntennissupplies.com or you can reach us by telephone at (850) 936-1772.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page. We also aggregate information on pages consumer’s access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review to improve the content of our Web page and not shared with other organizations for commercial purposes.

If you supply us with your postal address or email address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to be contacted by phone, please provide us with your name and phone number.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. Your Southern Tennis Supplies Account Information is password-protected.

Shipping Policy
All listed prices are F.O.B. shipping point. This means that the product prices listed on our website do not include the cost of shipping the product from our warehouse to your location.

We ship most products via United Parcel Service (UPS) Ground. Shipping times will vary from next day to 5 days, depending on your location.

Items that are large in dimensional size or weight will be shipped via a less-than-truckload (LTL) carrier such as Southeastern Freight, Conway Freight or Benton Freight. We will always obtain at least two shipping quotes to ensure you are getting the best shipping rate available. Be sure to let us know if the shipment will be going to a residential address or if you will need “lift gate” service on your LTL shipment to drop your product from the truck to the ground.

Most orders for court surfacing materials are shipped on pallets via LTL to your location. You will need to have a forklift available at your location to unload the pallets if you choose this shipment method.

We try to ship all orders within 24 hours if ordered Monday through Thursday on in-stock products.
Orders placed Friday through Sunday will be shipped on Monday. We will notify you quickly if order can't
be fullfilled in a timely manner. We ship only to the Continental US.

Shipping Charges:

Return Policy
We strive to provide our customers with the highest quality tennis court products available. We hope that every product you receive from us will meet your expectations. However, we realize there may be instances when you need to return an item.

If the product you purchased arrives damaged, the claim will be made against the carrier. If possible, receipt of the goods should be refused if the package is obviously damaged.

All returns require authorization from Southern Tennis Supplies. If you need to return an item you have purchased from us, please call us and let us know within 24 hours of receipt of shipment. If we authorize a return, you will be issued a Return Merchandise Authorization Number (RMA#). All returns are subject to a 20% restocking fee. Shipping charges related to return of merchandise are the customer’s responsibility.

Custom orders may not be cancelled or returned and require pre-payment.

Replacement liability for all products is as specified by the manufacturer’s warranty. All materials and supplies remain the property of Southern Tennis Supplies until paid for in full.

Best Price Guarantee
Southern Tennis Supplies strives to provide our customers with the highest quality tennis court products at the lowest possible prices. We believe our prices are highly competitive. In most cases, our prices should be the lowest around. However, we recognize that from time to time you may be able to locate our products at slightly lower prices. If this does happen, give us a call and we will match any reputable competitor’s price!